Director of User Experience
Maximus is currently seeking a Director of User Experience to join our dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers across our state and local and federal businesses in the United States, Canada, UK, and Saudi Arabia. As a trusted partner to governments across the globe, Maximus helps reimagine how public services are delivered amid complex technology, health, economic, environmental, and social challenges.
This is a hybrid role based in Princeton, NJ. You must live within a commutable distance of the office and regularly work on-site.
Essential Duties and Responsibilities: - Direct the writing, design, translation, review, and testing of print and digital program materials. - Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements. - Develop and recommend innovative methods, techniques, and criteria for project execution. - Coach project teams, manage assignments/schedules, and ensure successful completion of tasks. - Review project deliverables to ensure compliance with acceptance criteria and contract requirements. - Provide accurate and timely communication of risks, issues, and mitigation plans. - Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking. - Build relationships and grow trust with clients, stakeholders, other departments, and digital team. - Influence others to accept and follow policies, procedures, practices and approaches.
Job-Specific Essential Duties and Responsibilities: - Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences. - Provide thought leadership and collaborate with cross-functional teams to drive experience direction. - Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows. - Collaborate with product managers and other designers to define, prioritize, and solve problems. - Make strategic design and user-experience decisions related to core, and new, functions, and features. - Manage relationships with external partners, freelancers, and vendors, as needed. - Support business development through estimation, solutioning, and high-level staffing plans. - Partner with cross-functional teams—including product managers, designers, and peers in creative content—to align experience design with platform capabilities, content strategy, and delivery excellence. - Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies. - Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance. - Facilitate client discussions and workshops, lead critiques, and coach fellow designers using methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner.
Minimum Requirements
- Bachelor's degree in related field required. - 10-12 years of related professional experience required. - Minimum 2 years experience managing a department of professional level employees. - Proficient in Microsoft Project.
Job-Specific Minimum Requirements: - 10 years designing web, mobile, social, and interactive experiences through full development cycles in discovery, concepting, prototyping, testing, and delivery. - 5 years of demonstrated success leading in a client-facing role agency or consultancy. - Expert proficiency with modern design tools, prototyping, and collaboration platforms.
Preferred Skills and Qualifications: - Proven track record building inclusive, high-performing creative teams. - Experience in government, healthcare, financial, or other regulated sectors. - Advanced degree in user experience, information design, human computer interaction, interaction design, computer science, or information technology. - Knowledge of UI design patterns including SPA, RIA, and AI/chat/voice interfaces.
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
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